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Heartful Haven Support Services is a dedicated and compassionate NDIS provider founded by a team of six highly skilled professionals, each with extensive experience in nursing, business administration, community services, and youth work.
Our multidisciplinary team combines expertise in healthcare, service management, and social support, with a shared vision to empower people with disabilities and help them achieve greater independence, quality of life, and meaningful community participation
Our focus is on you and your choices, and we strive to provide support that is free from discrimination.
To support participants by providing valuable support services with a holistic and respectful approach to ensure best health outcomes.
We adopt a collaborative and strength-based approach within our multidisciplinary team to ensure that we are continuously providing support and care that promotes independence, freedom of choice and positive community connections in a safe and non-discriminative environment.
To provide comprehensive and tailor-made person-centred support to participants with honesty and respect to empower participants to fulfil their goals and live a life of their choosing.
Our values are centred around our staff, participants and their families or guardians:
* Respect – For all aspects of an individual’s life including their values, beliefs, culture and right to freedom of expression, self-determination and decision-making and privacy and confidentiality
* Honesty – We always provide open and transparent care and support
* Empowerment – We value the goals and dreams of our participants and encourage individual choice and control
* Understand – We value excellent communication skills to make sure our participants feel heard and understood and promptly take steps to raise and act on matters that may impact the quality and safety of supports and services provided to participants
* Safe and Harmonious Working Environment – We offer a workplace that provides support, guidance, and acceptance to staff and participants; and
* Development and Improvement – We always work to improve our services and value feedback of any kind.
